Privacy Policy

Malux Design and Build Ltd (“Malux”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and look after your personal information when you contact us or use our website, and it sets out your rights under data protection law.

We are the data controller responsible for your personal information. Our registered office is 31 Beaufort Gardens, London, England, SW3 1GH, and our company number is 16552893.

Information we collect

We may collect and process the following information about you:

• Contact details such as your name, email address, telephone number and postal address, which you provide when you make an enquiry by our contact form, by email or by telephone.
• Project details such as information about your property and the works you are considering, which you share with us so that we can respond to your enquiry and prepare a quotation.
• Correspondence, including any messages, documents or images you send to us.
• Technical information collected automatically when you visit our website, such as your IP address, browser type and details of how you use the site.

How we use your information

We use your personal information to:

• respond to your enquiries and provide the information, quotations or services you request;
• manage and carry out any project we agree to undertake for you;
• keep records of our dealings with you and manage our relationship;
• comply with our legal and regulatory obligations; and
• operate, maintain and improve our website.

Lawful bases for processing

We rely on the following lawful bases when we process your personal information:

• performance of a contract with you, or to take steps at your request before entering into a contract;
• our legitimate interests in responding to enquiries and running our business, provided these are not overridden by your rights;
• your consent, where we have asked for it; and
• compliance with a legal obligation.

Sharing your information

We do not sell your personal information. We may share it with:

• subcontractors, suppliers and tradespeople engaged to help deliver your project;
• professional advisers such as architects, surveyors, accountants and solicitors, where relevant to your project;
• service providers who support our business, such as IT and communications providers; and
• authorities or other third parties where we are required to do so by law.

Data retention

We keep your personal information only for as long as necessary for the purposes set out in this policy, including to meet any legal, accounting or reporting requirements. When information is no longer needed we will delete or securely dispose of it.

Data security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. While we take reasonable steps to safeguard your data, no method of transmission over the internet is completely secure.

Your rights

Under data protection law you have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request erasure of your personal information in certain circumstances;
• object to or request restriction of our processing;
• request the transfer of your information to another party; and
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses only the cookies necessary for it to function correctly. We do not use cookies to track you across other websites. You can set your browser to refuse cookies, although some parts of the site may not work as intended.

Links to other websites

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.

How to contact us

If you have any questions about this policy, or wish to exercise your rights, please contact us:

• Email: [email protected]
• Telephone: 07722 200038
• Post: Malux Design and Build Ltd, 31 Beaufort Gardens, London, England, SW3 1GH

If you are not satisfied with how we handle your personal information, you have the right to make a complaint to the Information Commissioner’s Office (ICO) at ico.org.uk.